I have a question about Trackpass. Whenever I try to play a video, the window opens but it dosen't play it. I can't figure out what the problem is, so hopefully someone can help me. Help is appreciated!!!!!!!! Thanks

That happens to me every once in a while and I just click off the page and try again, and then it will usually play. Do you have a current version of the real-player installed? You might want to uninstall it and then reinstall. If this doesn't solve the problem contact customer service. If you are a Trackpass member it should play for you. I lost my Trackpass when I had to switch from Roadrunner cable to the Billy-Bob cable company (Knoledge) so I had to start paying for it now. I got it this afternoon......hold on and let me go see if it is working for me, be right back.........OK I tested 7 and of those I got one that refused to play. Try reinstalling and get ahold of customer service. If you find out anything useful, please pass it along,

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I tested 2 and got 1 to work! Atleast it does work. I uninstalled and reinstalled RealPlayer, then I did what you said to do and it worked. Thanks for the help mrsmopar12.